• 03-Nov-2021 to 02-Jan-2022 (EST)
  • Partner Success
  • Detroit, MI, USA
  • Full Time

Join Everdays to lead the creation of a new consumer standard, double a multi-billion dollar industry, and fundamentally change the way millions of seniors 60+ approach planning ahead. The Everdays team is going where where no group has before - building a completely new planning paradigm that brings modern technology, insurtech, and user friendly experiences to a huge, untapped market of retiring and retired seniors who, by way of their age and natural stage in life, have needs to take care of for themselves and their families both now and in the future. Everdays gives them an easy, pleasant, convenient, digital way to plan ahead - and fund their plans - all in one place.

As a Care Team member, you will play a critical role in assisting our customers in planning for their future. You will provide support through live chat, email and phone calls. In this position, you must be results-oriented, motivated, and able to quickly build relationships with our customer base.

Responsibilities and Duties:

  • Through excellent customer service, convert an engaged consumer base into our customers.
  • Become a resident expert on the Everdays products and services
  • Demonstrate all the behaviors associated with high-performance sales and support culture, focusing on managing multiple open items, exceeding daily activity, and delivering results against a quota
  • Utilize a robust CRM to manage tasks, relationships, and outcomes.
  • Respond to emails, live chats, and phone calls in a timely and courteous manner that supports the ongoing relationship and customer satisfaction.

About You:

Foremost, you have to care about people - you want to help people and make a difference in their lives. You are passionate, empathetic, and care that your work serves a greater purpose than just profit. You want to make a mark on the world and help push our society to change and grow for the better.

Qualifications and Skills:

  • 3+ years' experience in sales, customer service, or funeral service.
  • Bachelor's degree in business administration or a related field.
  • Proven track record of building trust with a consumer base.
  • Demonstrated ability to listen to customers, to communicate the benefit of services clearly and succinctly, and to tailor future correspondence to address their needs.
  • Ability to learn new information quickly.
  • Flexible and willing to adapt to changing environments.
  • Impeccable spoken and written English.
  • Proactive, creative, detail-oriented team player who loves solving problems.
  • Nice to have: Fluency in Spanish and/or French.

What it Takes to Succeed:

  • Strong work ethic and an even stronger moral compass
  • Intelligence and the ability and willingness to learn from others
  • Creativity and a desire to build something new
  • Aggressiveness and the will and drive to succeed
  • Wrapped with a passion for what we do

About Everdays:

Everdays is an equal opportunity employer that has employees from all over the world. We're united in our quest for meaningful work and a passion to create something of value.

Everdays, Inc. is a high growth technology venture, launched in 2017. We are building a platform that changes the conversation around death to make it more approachable and accessible for everyone. For more information on Everdays, please visit http://www.everdays.com.

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